HMGT 220 - Hotel Operations

An examination of hotel ownership and management structures within different types of hotel and lodging operations. Students will learn about the various roles and responsibilities of managers within hotel operations. Students will learn how each of the operating departments of a typical hotel work and how the departments interrelate and work with one another to deliver exceptional guest service and experience. Students will learn about the major operating departments in a hotel that include housekeeping, front office, guest services, reservations, food and beverage, sales and marketing, conference and banquets, spa and fitness facilities, accounting, human resources, purchasing, information systems and technology, maintenance and engineering, security, revenue management, as well as the executive and administrative offices. Assessment Level(s): ENGL 101 /ENGL 011 , READ 120 . Three hours each week. Formerly HM 220.

3 semester hours

Course Outcomes:
Upon completion of the course, the student should be able to:

Describe the major companies and brands in the hotel and lodging industry and explain their role in the ownership, management, and/or franchising of a hotel property.
Describe the organizational structure of a hotel.
Identify and explain the functions, procedures, tasks, and duties of all hotel departments.
Explain how the hotel departments work with one another to deliver exceptional guest service and experience.
Explain the roles and responsibilities of managers and supervisors within each department.
Describe and analyze managerial challenges within hotel operations.
Calculate and evaluate strategies used to establish room rates, forecast room availability, and maximize hotel revenue.
Analyze and evaluate methods used for providing safety and security for the guests, employees, and property.

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