HMGT 100 - Customer Service in the Hospitality Industry

(R only)

An examination of the role of customer service for lodging and food service operations, large and small. Course stresses understanding customer wants and needs, interaction with customers, customer service support, handling difficult situations, and building long-term relationships with customers. Assessment Level(s): ENGL 101 /ENGL 101A , READ 120 . One hour each week. Formerly HM 100.

1 semester hour

Course Outcomes:
Upon course completion, a student will be able to:

Discuss why no business can exist without customers.
Analyze and contrast different customers with different needs.
Explain why communication is a major component in customer service.
Assess the difficult and hard to deal with customer, who still is a customer.
Explain why building long term relationships with customers is vital to the success of any business.

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